My order's damaged or defective. Help! December 03, 2020 21:46 Updated If your order's damaged or defective contact us here. Send us pictures and we'll figure out how to make it right. Related articles What do I do if my order never came? How do I use a promo code? How do I check the status of my order? Can I get my product personalized? Is it alright if serum leaked out of the tray and the pouch is wet inside?