General

Other

• Where is Loops located?

Product

• I can't find my question here? Who should I ask?
• Can I get my product personalized?
• Where can I find product tips?
• Can I purchase Loops in stores?
• Can I leave Loops on longer than the 10 minute recommended time?
• Can I use Loops everyday?

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Order

• What do I do if my order never came?
• My order's damaged or defective. Help!
• How do I use a promo code?
• How do I check the status of my order?

Returns

• What do I do if I receive the wrong stuff?
• Can I return my product?

Billing

• What can I do if my payment is declined?
• What forms of payment can I use?
• When will my credit card be charged?

Shipping

• How can I edit my shipping address?
• I am having tracking issues. What should I do?
• When will my order go out?
• Where does Loops ship?
• What are my shipping options?
• What shipping carriers do you use?

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